FAQs

1. What products does Ruano Pets sell?

Ruano Pets offers a variety of pet supplies including toys, accessories, grooming products, and everyday pet care essentials for dogs, cats, and other pets.

2. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

3. How long does shipping take?

Delivery times usually range between 7–15 business days, depending on your location and shipping carrier.

4. Do you ship internationally?

Yes, Ruano Pets offers international shipping. Shipping costs and delivery times will be calculated during checkout.

5. How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number and shipping details.

6. What if I receive a damaged product?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will help resolve the issue.

7. What payment methods do you accept?

We accept secure payments including major credit cards and other payment methods available at checkout.